Frequently Asked Questions

Items may be returned or exchanged within 30 days from when they were shipped, free of charge and no questions asked. To be eligible, items must be in their original purchase condition and include all product documentation. Engraved jewelry items, other than rings, may not be returned. Special orders are final sale and are not eligible for return.

Yes — we'll exchange it for merchandise credit within 30 days of purchase. Bring the gift in its original packaging with the receipt (if available). Your refund will be credited as a Zoe's Jewelry Box gift card.

Yes, if your item is returned within 30 days in its original, unworn condition with all documentation, you'll receive a full refund to your original payment method. Special orders, engraved items (other than rings), and custom pieces are final sale and not eligible for refund. Please allow 5–10 business days for your refund to process.

No problem — we keep records of purchases made in-store or through our site. Contact us with your name and approximate purchase date and we can look up your order and provide a duplicate receipt for returns, warranty claims, or insurance purposes.

Yes, we offer a Limited Lifetime Warranty to protect against manufacturer defects in craftsmanship. The warranty does not include normal wear and tear or damage from trauma, negligence, lack of regular maintenance, loss, or theft.

We're excited to offer clients the opportunity to purchase the 3-year or lifetime JM Care Plan on custom pieces, protecting your new purchase.

We recommend contacting an independent insurer such as Jewelers Mutual, or making arrangements with your homeowners' or renters' insurance carrier.

On the day of shipment we'll email you shipping confirmation that includes order-tracking information, so you're kept informed at every step.

For U.S. orders, we currently collect sales tax for orders shipped to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington DC, Washington State, West Virginia, Wisconsin, and Wyoming.

No — for standard orders within the U.S., we ship using secure, non-descript packaging material.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal. For purchases made in person, we also accept cash and personal check. Ask us about financing options for larger purchases.